Selvandiran Marimuthu

Co-Founder at Trivista Consulting · Director & Innovator at MV Project House

Malaysia

About

Customer Success Manager with 8+ years in IT and client-facing roles – from hands-on technical support to sales strategy.

A self-driven innovator who keeps learning the technical side to make work and life run better, and who likes being in a dynamic place with a challenging scope and room to grow. Always up to date on technology and how it is used in practice – and a PC gamer by night.

Experience

Co-Founder

Trivista Consulting

Jun 2025 – Present · Malaysia

Leads the strategy and delivery of modern sales systems that help startups grow without large sales teams.
Co-designed the Disruptive Sales Model – support-based, commit-based, modern telesales, ad-driven and partnership-led selling.
Builds go-to-market strategies for startup and SMB clients across Southeast Asia, and coaches founders and sales teams towards value-led selling.
Sets up sales enablement: asset libraries, outreach frameworks, telesales scripts and onboarding sequences.

Customer Success Manager

Microsoft

Mar 2023 – Present · Subang Jaya, Selangor

Analyses customer data and supports clients to improve their experience while managing expectations.
Manages sales and business development for the Asia market and the B2B sector – upsell, cross-sell and cross-business collaboration.
Engages customer stakeholders and partners at technical, business and executive levels.

Director & Innovator

MV Project House

Jan 2016 – Present · Kuala Lumpur

Founded to pursue passion projects in electronics and software: IoT, automation and embedded systems.
Delivered 100+ projects for clients across Peninsular Malaysia, about three quarters of them IoT – sensors, wireless modules and automation.
Microcontroller systems with Arduino, PIC, ESP8266/ESP32 and Raspberry Pi; GSM, Bluetooth and cloud dashboards over MQTT and REST.
End to end: circuit and PCB design, firmware, and companion web and mobile apps.

YouTube

Sep 2020 – Dec 2022 · Kuala Lumpur

Acting Team Lead & Technical Document Controller

Jan 2022 – Dec 2022

Led a team of 5 managing technical documentation and process governance.
Defined CRM process flows and led CRM planning, documentation and adoption with the engineering teams.

Senior IT Analyst & Quality Analyst

Sep 2021 – Dec 2021

Quality gatekeeper for support tickets and SLAs; SQL bulk data clean-ups; coaching and tools training.

IT Analyst

Sep 2020 – Aug 2021

YouTube BizTech Support: internal tools, back-end and Salesforce support, escalations to engineering.

Lenovo

Jul 2018 – Aug 2020 · Kuala Lumpur

Lead Technical Support Analyst

Nov 2019 – Aug 2020

Premier Support for business customers in Southeast Asia (English and Malay); Think product line specialist and level 1.5 for other teams.

Senior Technical Support Analyst

Mar 2019 – Nov 2019

Premium Care support for customers across Southeast Asia; Idea product line specialist.

Technical Support Analyst

Jul 2018 – Mar 2019

Warranty support for customers in Singapore and Malaysia.

Technical Engineer

CBGInfotech

Jun 2016 – Jun 2017 · Petaling Jaya, Selangor

Hardware, software and network support; asset and network documentation; kiosk printer maintenance.

Skills

Sales Strategy Development Go-to-Market Strategy Sales Architecture Customer Success CRM & Salesforce Technical Documentation IoT & Embedded Systems Arduino · ESP32 · Raspberry Pi